Frequently Asked Questions

Learn more about how Alunafi empowers global businesses.

Getting Started

What industries does Alunafi serve?

Alunafi provides multi currency accounts, forex, payment services and cards. for wide range of industries

How do I open a business account with Alunafi?

To start off with you’ll need to provide company registration documents, proof of business address, director/shareholder information of valid identification documents for directors and shareholders.

Depending on the nature of your operations we might ask you for additional documentation.

What documents are required to open a business account?

As part of our onboarding and compliance process, you will be required to upload certified copies of key identification and verification documents. This is a regulatory requirement to ensure the security and integrity of your account and to comply with anti-money laundering (AML) and Know Your Customer (KYC) obligations. All documentation submitted must be in English. If original documents are not in English, an officially certified translated version should also be provided. Before you begin, please ensure you have access to the following documents:

  • Certified* copy of Memorandum & Articles of Association
  • Certified* copy Certificate of Good Standing (not older than 6 months) or Registry Excerpt clearly showing the status of the company (not older than 6 months)
  • Certified copies of Registers of Directors and Shareholders (if such information is not available on the M&A and/or Certificate of Good Standing provided)
  • Certified** explanation of the ownership and control structure of the company and/or a corporate structure chart showing the ownership structure of all the Group entities involved, to the extent that is necessary to demonstrate who the beneficial owner/s is/are
  • Proof of identity and certified* proof of address for all directors and UBOs (Ultimate Beneficial Owners)
  • If the company is a startup, a copy of the business plan (not older than 12 months)
  • If the company is a licensed entity, a copy of the license
  • If the person registering for the Business Account is not a legal representative, a board resolution (as per template provided) is required.

* Certification Requirements:
Each document must be certified by a recognised professional, such as:

  • Lawyer / Solicitor
  • Certified Accountant
  • Notary Public
  • Bank Official
  • Embassy or Consular Staff

The certification must include:

  • A clear statement: “Certified as a true copy of the original document”
  • The certifier’s full name, signature, professional title, and contact details
  • Warrant Number (if applicable)
  • Date of certification

** Certification Requirements:
Ownership and control structure charts can be certified by either a director of the company or the company secretary.
Having these documents prepared in advance will help ensure a smooth and efficient onboarding process. If you have any questions or need clarification on document certification, please contact our team at support@alunafi.com.

How long does it take to verify my business account?

Business account verification typically takes 2 -3 business days, depending on completeness of documentation submitted and outcome of compliance checks performed.

Can I open an account if my business is based outside the EU?

Yes, Alunafi supports businesses worldwide, subject to regulatory compliance and risk assessment.

Account and Security

Can multiple team members access my business account?

Yes, you can add multiple users with different access permissions to manage transactions securely.

Is my business account protected by security measures?

Yes, we use two-factor authentication (2FA), encryption, and fraud monitoring to secure your account.

What happens if my account verification is delayed?

Our compliance team will contact you for any additional information needed. You can also reach out to support@alunafi.com for updates.

Payments and Transactions

What types of payments can I process with Alunafi?

What types of payments can I process with Alunafi? You can process SEPA, SWIFT and batch payouts to vendors and employees.

Can I send cross-border payments with Alunafi?

Yes, we offer global payment solutions with competitive exchange rates for international transactions.

Are there any transaction limits on my business account?

Transaction limits vary based on your account verification level and business type

How fast are SEPA and SWIFT transactions?

SEPA transfers are usually completed within 1 business day, while SWIFT transfers may take 1-3 business days, depending on the recipient’s bank.

Does Alunafi support bulk payments?

Does Alunafi support bulk payments? Yes, our batch payment feature allows businesses to send multiple payments in one transaction.

How can I receive payments from international clients?

Your Alunafi account comes with a unique IBAN and SWIFT details, allowing clients to send you payments directly.

Account Management

How do I update my business details?

You can update your business information in your Alunafi dashboard.

Is there a mobile app for managing my business account?

Is there a mobile app for managing my business account? Yes, the Alunafi mobile app (iOS & Android) lets you manage an payments and track transactions.

Cards

What types of corporate cards does Alunafi offer?

We provide physical and virtual corporate cards with customisable spending limits and real-time tracking.

Can I issue multiple cards for my account?

Yes, you can issue multiple virtual and physical cards.

Can I use my corporate card for online subscriptions?

Can I use my corporate card for online subscriptions? Yes, Alunafi virtual cards are perfect for business software, SaaS tools, and digital subscriptions.

What happens if my card is lost or stolen?

You can instantly freeze or replace your card through the Alunafi Internet banking platform and mobile app.